Shipping policy

At OSAMASONONLINE, we understand that timely delivery is essential, and we are committed to ensuring your order reaches you as quickly as possible. Below, you will find all the information regarding our shipping process.

Free Shipping

We are pleased to offer free shipping for orders exceeding $79.90 in value.

Worldwide Shipping

We proudly provide international shipping to over 200 countries worldwide. Our goal is to bring exceptional products and outstanding service to all our customers globally.

Customs Duties and Taxes

Please note that customers are responsible for any applicable customs fees and taxes. By purchasing our products, you agree that your package may be subject to customs duties upon arrival in your country.

Estimated Shipping Times

Shipping times vary by location. Below are our estimated delivery times using our insured international courier service:

• Maximum delivery time:45 business days.
• Please note: A business day is defined as Monday to Friday (excluding holidays). These estimates do not include the 2–4 business daysrequired for processing your order.

Tracking Information

• You will receive an email containing your tracking number and a tracking link within 1–3 business daysafter your order has been processed and shipped.
• To track your package, visit our Order Trackingpage or use a third-party tracking platform such as 17Track.

Common Tracking Scenarios

1. Tracking Information Not Available
   For some shipping carriers, tracking details may take 2–5 business daysto update after shipment. If your tracking number has no information after 7 business days, please contact us at service@osamasononline.com.
2. Package Marked as Delivered but Not Received
   If your tracking shows that the package has been delivered but you have not received it, please:

• Check with neighbors, family, roommates, or property management offices.
• Verify the delivery address provided during checkout.
• Note that packages may occasionally be delayed due to incorrect phone numbers or delivery information.

Where Is My Package?

International shipping may take up to 60 days in rare cases due to customs, weather, or airline delays. For customers in the United States, Europe, or East Asia, the standard maximum delivery time is 25 business days plus processing time.

Questions or Concerns?

If you have any questions or require assistance, our customer service team is here to help. Please contact us via email at service@osamasononline.com, and we will respond promptly.

Thank you for choosing OSAMASONONLINE for your shopping needs. We are dedicated to delivering exceptional service and support!