Refund Policy

Refund Policy

Thank you for shopping with OSAMASONONLINE. We are committed to ensuring your satisfaction with every purchase. Please review our Refund Policy to understand the terms and conditions governing returns, cancellations, and refunds.

Returns

We accept returns within 30 days of the original purchase date or up to 14 days after delivery, whichever is later. To qualify for a return:

• The item must be unused and in its original packaging.
• All tags, labels, and accessories must remain intact.
• The item should be in the same condition as received.

Refund Process

1. Initiating a Return:

   • Contact our customer service team at service@osamasononline.com to request a return authorization.
   • Once approved, we will provide detailed instructions for returning the item.

2. Inspection and Refund:

   • After receiving and inspecting the returned item, we will notify you of the refund decision.
   • If approved, the refund will be issued to your original payment method.

3. Refund Timeline:

   • Refunds typically reflect in your account within 7–15 business days.
   • Please note that return shipping costs are the customer’s responsibility.

Order Cancellation Policy

We allow order cancellations before the item is shipped. To cancel:

• Notify us within 12 hoursof placing your order.
• A cancellation fee of 9% + $1will be applied to cover payment gateway, warehouse, and platform charges.

Refund Exceptions

Refunds or replacements will not be issued in the following circumstances:

• Incorrect shipping address provided by the customer.
• Delays caused by exceptional circumstances (e.g., customs clearance issues, natural disasters).
• Incorrect size selection for items such as shoes, hoodies, T-shirts, or sweatshirts (a country-specific size chart is provided).
• Electronic items, which are non-refundable.
• Lost or stolen packages confirmed as delivered to the address provided at checkout.

Damaged or Defective Items

If your order arrives damaged or defective, contact us immediately at service@osamasononline.com. We will promptly assist in arranging a replacement or issuing a refund, depending on the situation.

International Shipping

Please note that international orders may incur additional customs fees or taxes. Ensure accurate shipping details to avoid unexpected charges.

Contact Us

For any questions or concerns regarding this Refund Policy, please reach out to us at service@osamasononline.com. Our customer service team is here to assist you.

Policy Updates

By making a purchase, you agree to adhere to this Refund Policy. We reserve the right to update or modify this policy at any time without prior notice.

Thank you for choosing OSAMASONONLINE. Your trust means the world to us, and we strive to provide the best shopping experience possible.